A digital advisory service
Ktulu Labs sells a written advisory response. No physical products are shipped, no shipping address is required and no shipping fee applies. Physical returns and shipping tracking are not applicable.
Review and delivery timeline
We review submitted questions within 24 hours and email whether we can help. For accepted questions, your written answer is delivered to your submission email within 3 business days of payment confirmation. Business days are Monday to Friday, excluding public holidays in India.
The delivery period begins after payment is confirmed, rather than when the question is first submitted. Use the same email address at payment and submission to help us match them.
Missing or delayed delivery
Check your spam or junk folder and ensure your submitted email address is correct. If your answer has not arrived within the delivery period, contact oracle@ktululabs.com with your payment reference and submission email.
We will investigate delivery issues and communicate any delay. If Ktulu decides not to take up a paid question, the Cancellation & Refunds policy applies.