Information we handle
When you submit a question, we receive your email address, business context, question and acceptance of the service terms. We also handle correspondence and payment references needed to match payments, deliver the service and resolve requests.
Our hosting and security providers may process technical information such as IP address, browser details, request logs and device information. The website loads Google Tag Manager, which can load configured measurement tags; information collected depends on those tags and your browser settings.
How we use information
We use your details to assess whether we can answer your question, communicate acceptance, deliver the response, administer payments and refunds, prevent abuse, resolve disputes and meet applicable recordkeeping obligations. We do not sell your personal information.
Service providers and payment collection
Ktulu Labs handles advisory submissions and correspondence. Etaya Innovations Private Limited handles information needed to collect payments and administer refunds on Ktulu’s behalf.
The question form uses Resend to email a copy to you and Ktulu Labs. Submissions are retained in email systems; the current form has no separate submission database. Hosting providers process website requests. These providers may process data outside your country.
Payment details are entered on Razorpay’s hosted page, under Razorpay’s privacy policy. Ktulu’s question form does not collect or store card numbers, CVVs, bank passwords or OTPs. Razorpay and Etaya may provide payment status and transaction references for administration.
Confidentiality and retention
Access to submissions is limited to people and service providers who need it for the service and related administration. We may use anonymised, generalised strategic examples without publishing identifying or confidential details.
We retain submissions, correspondence and payment records for as long as needed to deliver the service, address disputes and meet legal or accounting requirements. Records subject to a legal retention requirement may need to be kept after a deletion request.
Your choices and requests
Email oracle@ktululabs.com to request access, correction or deletion of your personal information, or to raise a privacy concern. We may ask you to verify your identity before acting. Requests are subject to applicable law and required record retention.
You can control cookies and tracking through your browser settings or extensions. Blocking third-party scripts may affect some website features. Do not include unnecessary personal or sensitive information about yourself or others in a submission.
Updates and contact
Contact: oracle@ktululabs.com. Payment collection entity: Etaya Innovations Private Limited, 05, 2nd Cross, Hebbal, Bangalore, Karnataka 560024, India. Telephone: +91 99016 67331.
We update this page when our practices change and show the revision date below.